Dynamic Resourcing Solutions

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I am currently recruiting for a UK-based business who are a leading independent provider of telecommunications and the largest Direct Business Partner of O2 in the UK with over 115’000 customers.

They have over 25 years’ experience working in the mobile industry with a commitment to saving our customers money on their bills, providing savings of over £3m year on year.

They offer a wider range of communication solutions including mobile, fixed lines and call, broadband, conferencing and hosted telecoms.

I am looking for a Service Delivery Manager Role who is ITIL certified- (Minimum of ITIL foundation certificate) and currently working within Telecommunications delivering Unified Communications, Mobile, Fixed lines and Calls.

You will need to have excellent service delivery experience, project management and planning skills with strong communication skills- written and oral.

Due to the expansion and growth plans they have in place the right candidate will be responsible for managing the existing Service team so experience managing, training and mentoring a team is essential with an excellent understanding of commercial issues whilst ensuring appropriate SLAs and KPIs are implemented and achieve.

Producing technical analytical reports and service reports, Incident Management, Problem Management, Service Request Management and Change Management will all be second nature to you.

What’s in it for you?

• Up to £50K basic
• All the usual tools to actually be able to do the job
• Excellent progression opportunities
• Holiday allowance so you can spend your hard earned commission
• Excellent training opportunities so you can continue to progress your career

Key Technologies:

• On premise systems
• Unified Communications
• Fixed line Solutions
• Calls, lines and broadband
• Hosted Telecom Solutions
• Business Mobile